![]() ![]() Can I get a computer virus from a scam email? You should never provide personal or confidential information to a sender or webpage that you do not know or trust. These may contain trademarked Norton images. Norton Affiliates may also send emails or mails about various offers or promotions on Norton products and services. ![]() Worth noting: Norton may use email or direct mail to keep you informed about the latest offers, announcements, and product and services updates from Norton. You can find help by going to this verification link to find out if the email is legitimate. How do I verify that an email from Norton is legitimate? Keep in mind, scammers develop new ways to avoid detection and defraud people. Norton works to block, shut down, and prevent this abuse. What is Norton doing about scams using the Norton brand? ![]() Whether you are a Norton customer or not, it is smart to learn about phishing emails and texts. Scammers may seek to steal your personal information or money through some form of payment. You might receive phony scam emails, text messages, and phone calls. Any information you provide - personal or payment - will likely lead to financial loss or identity theft. Scam emails that include a customer support number will connect you to a scammer. Is it safe to call the customer support line in the email? Most include an urgent request that you contact someone, ask you to sign on to a fraudulent site, open an attachment, call an 800 number, or respond with personal or account information. Scam emails can include warnings about expired antivirus settings or an infection on your computer. They can also falsely state your Norton subscription was renewed and may include a fake invoice or billing information. If you are not sure if the email you have received is real, here are some tips to help. Clues that indicate an email is fraudulent include misspellings, urgency, or threat. If you are suspicious of the email, you can contact Norton directly or access My Norton portal. Scam emails often look genuine because they may closely copy Norton branding and style. How do I tell if the email is legitimate or fake? The goal is to steal your money or personal information. The fraudulent message may ask you to call a bogus customer support number or urge you to click on a link. Scammers send you an email saying your Norton account is expiring or it is time to renew your subscription.
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